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Our measures

risk-free cancellations

CANCELLATION POLICIES

free-of charge cancellation until the day of arrival

In case that our hotel or the boarders will be closed, if there is a travel warning or if you fall ill due to COVID-19, you may cancel free of charge until the day of arrival and, of course, you get your deposit back!

All direct-bookings may be cancelled free of charge until 14 days prior to arrival!

 

Cancellations in case of illness

In order to save further trouble and expenses in case of illness, we suggest you take out an insurance policy. The right travel insurancewill not only cover you if you unexpectedly have to cancel your holiday or in case of delayed arrivals and/or premature departures but will also take care of costs caused by search and rescue operations, including helicopter operations.

NEW! Despite the current pandemic status, the Europäische Reiseversicherung (European Travel Insurance) has been offering insurance cover for persons affected by COVID-19 as of May 29, 2020.

Insurance coverage:

  • For guests having tested positive for COVID-19
  • In case close relatives or people living in the same household have contracted COVID-19 and your urgent presence is requested
  • If you have fever or show other COVID-19 symptoms, even if a later test result proves to be negative
  • In case of asymptomatic, positive test results
  • In case a close relative living in the same household has contracted COVID-19 and you are required to quarantine

Further details can be found here!

Cancellation in case of hotel and border closures

In case our hotel or a border you have to cross is closed, we will reimburse anydown payment and cancel your booking absolutely free of charge.

Cancellation due to official travel advisory

In case you want to cancel your trip because your country has issued a travel warning for the region of Tyrol, you will get your deposit back or you receive a credit for your next stay for the incurred cancellation costs.

Code of Conduct Zillertaler Cable Cars

for a safe and relaxing vacation

Crystal-clear mountain airpul! Fresh powder snow and thrilling descents!

To safeguard a safe and relaxing vacation the Zillertal ski areas, the Zillertal cable cars have worked out the following information and organizational measures!